Information We Collect

We gather information to provide you with quality educational content and support your learning journey. Here's what we typically collect:

Information You Provide Directly

• Contact details when you sign up or reach out (name, email, phone number)
• Payment information for course enrollment (processed securely through third-party providers)
• Communication content when you contact our support team
• Learning preferences and areas of interest in position trading
• Feedback and survey responses you choose to share

Information Collected Automatically

• Device information (browser type, operating system, screen resolution)
• Usage patterns on our website (pages visited, time spent, navigation paths)
• IP address and general location data (city/region level, not precise coordinates)
• Course progress and learning activity within our platform
• Technical data like cookies and similar tracking technologies

How We Use Your Information

Your data helps us deliver better educational experiences. We don't sell your personal information to third parties. Period.

We may occasionally send educational updates or information about new courses. You can opt out of these communications at any time through the unsubscribe link in our emails.

Data Storage and Security

We store your information on secure servers located both within and outside Vietnam. When data transfers occur, we ensure appropriate safeguards are in place.

Security Measures

• Encrypted data transmission using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Restricted access to personal data (only authorized staff)
• Secure payment processing through certified providers
• Regular backups to prevent data loss
• Incident response procedures for potential breaches

Data Retention

We keep your information for as long as needed to provide our services and comply with legal requirements. Here's our general approach:

• Active account data: Retained while your account remains active
• Course completion records: Kept for 5 years for certification purposes
• Financial records: Maintained for 10 years per Vietnamese tax regulations
• Marketing communications: Until you unsubscribe or 2 years of inactivity
• Support inquiries: Archived after 3 years

Your Privacy Rights

Under Vietnamese law and our commitment to transparency, you have several rights regarding your personal information:

Access and Portability

You can request a copy of the personal data we hold about you. We'll provide this in a commonly used electronic format within 30 days of your request.

Correction and Updates

Notice something inaccurate? You can update most information through your account settings. For other corrections, contact our support team at support@fluxonweb.com.

Deletion Requests

You can request deletion of your personal data, though we may need to retain certain information for legal or legitimate business purposes. We'll explain what we can and cannot delete when you make your request.

Processing Restrictions

You can ask us to limit how we use your data in certain situations, such as when you're contesting the accuracy of information or questioning our legal basis for processing.

Objection Rights

You can object to certain types of data processing, particularly for direct marketing purposes. We'll honor these requests unless we have compelling legitimate grounds to continue processing.

Cookies and Tracking

We use cookies and similar technologies to make our website work properly and understand how people use it. You have control over most cookies through your browser settings.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality (you can't disable these if you want to use the site)
• Performance cookies: Help us understand visitor behavior and improve our platform
• Functionality cookies: Remember your preferences and settings
• Analytics cookies: Provide insights into how learners interact with our content

Most browsers allow you to refuse cookies or alert you when they're being sent. Keep in mind that disabling certain cookies might affect your experience on our website.

Third-Party Services

We work with several trusted partners to deliver our services. These partners may process your data on our behalf, but they're contractually obligated to protect your information.

Service Providers We Use

• Payment processors for secure transaction handling
• Email service providers for course communications
• Cloud hosting services for platform infrastructure
• Analytics tools to understand platform usage
• Customer support software to manage inquiries

We don't share your personal information with these partners for their own marketing purposes. They can only use your data to provide services on our behalf.

Links to External Sites

Our educational content sometimes includes links to external resources. We're not responsible for the privacy practices of these third-party websites. Check their privacy policies before sharing personal information.

Children's Privacy

Our services are designed for adults interested in position trading education. We don't knowingly collect information from individuals under 18 years old without parental consent.

If you believe we've inadvertently collected data from a minor, contact us immediately at support@fluxonweb.com and we'll delete it promptly.

International Data Transfers

Some of our service providers operate outside Vietnam. When we transfer your data internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by Vietnamese authorities
• Verification that receiving countries provide adequate data protection
• Additional security measures for sensitive information
• Regular compliance reviews of our data transfer practices

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Last Updated" date at the top tells you when we last revised this policy. We encourage you to review it periodically, especially before enrolling in new courses.

Data Breach Notification

If a security incident affects your personal information, we'll notify you and relevant Vietnamese authorities within 72 hours of discovering the breach, as required by law.

Our notification will include what happened, what data was affected, what we're doing about it, and steps you can take to protect yourself.